ICT

Humans v Systems

Humans have                   Systems have

Doubts                                Probability ranges

Nagging fears                    Outstanding routines

A bucket list                       Outstanding routines

Celebrity envy                   Outstanding routines

Distant relatives                The Cloud

Love & lust for each other        Power & cooling requirements

Satisfaction                        Programme completion

Charisma                            Networked servers

Selective memories          Corrupt disk sectors

Charmed lives                    Uninterruptible power supplies

A fear of robots                Identify robots as just another peripheral to communicate with…

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Higher Education Teaching – threats and opportunities

Premium quality universities may preserve blended learning (and blended research) techniques for their creative interaction value. Meanwhile, Massively Open Online Course (MOOC) providers are likely to try to emulate pure digital retailers, offering their client-base modular learning products for personal up-skilling and continuous professional development (CPD).

 Should premium quality universities partner with MOOC providers to offer premium university-branded online learning modules and what kind of demand might emerge?

Regardless of how fast the ‘long tail of higher education demand’ emerges, represented incidentally by supply not just demand, student demand for elite undergrad and graduate programmes will likely remain strong. It’s perceived value comes in helping those students differentiate themselves in the workplace and use premium university content to aid workplace performance.

However, as MOOC providers ‘fatten’ the thickness of the long tail by progressively offering affordable, modularised courses, globally accessible, in multiple languages and able to be studied at a time convenient to the student, premium quality STEM universities need to think more about the post- qualification needs of engineers, doctors and scientists for continuous professional development. Premium STEM universities would also be wise to think about how much of that emerging demand to capture themselves. The set of post-qualification needs could be represented in two dimensions; career seniority skills and career breadth skills.

The faster new professional fields emerge due to global innovation, the harder it becomes for any employee (highly talented or not) to plot a linear career progression that preserves their marketability (embrace sufficient career breadth for what is required). Or have an effective grip over newly-emergent fields that support the organisation’s core mission (enabling them to then achieve hierarchical seniority).

Career seniority skills include; training in budget, project, process and operations management, change management, information & service quality management, business strategy & marketing. Techniques might include; using simulations for planning, improving communication flows and learning risk management practices.

Career breadth skills include; spending time understanding allied innovations and research breakthroughs that have some bearing on the person’s area of greatest experience. For example, for an ambitious doctor going from a large specialist NHS Trust into a small private practice, it may be advantageous to broaden their knowledge of medical imaging techniques and image interpretation.

MOOC’s threat to low quality universities

Unlike for the premium quality university programmes that rely on creative interaction value, MOOC providers can be expected to sooner or later out-compete the low quality universities who can only offer simple lecture-style content of a standardised nature. Such universities have a significant physical cost structure to support, while MOOC providers offer their customers a vastly cheaper price for at worst, the same academic content and (virtual) study group experience.

How can premium quality universities understand market CPD needs better?

A key question to ask might be what step changes will talented and ambitious graduates need to make for their career progression and how can we position to match those needs?

Premium quality universities are arguably in pole position to communicate the value of specific knowledge and problem-solving skills to employers that drives CPD demand back to themselves.

Some business schools already do this well in providing bespoke onsite training courses of short duration to the employees nominated by their client. Therefore, what scope is there to maximise this demand opportunity, not with bespoke organisational courses, but with customised sector training, centred on the generic step changes?

On a related note, could the excess capacity of expensive university research kit (High Powered Laser machines, Wind Tunnels, Wave Tanks, MRI Scanners, High resolution/high speed digital cameras, Big Data Centres) be used in such CPD training courses, perhaps via a fieldtrip visit to the university campus?

If so, two other benefits might arise – with greater ongoing demand, the equipment resources could be scaled up to capture economies of scale for the university. And secondly, the effectiveness of alumni fundraising might rise – offering more CPD courses widens the potential alumni base and for returning alumni, reaffirms the bond with their original institution, which hopefully translates into greater donations.

Information & Communications Technology

Data has travelled half way around the World before data integration has got its boots on.

Open the pipes to let the water flow. Open the system interfaces to let the data flow.

Big Data and Human Creativity – the twin elements of modern day progress.

Data privacy exists if you can directly restrict data’s ability to mingle with other data. The rest is illusion.

Technology spreads rumour, hype and gossip just as fast as it spreads facts. Don’t confuse latest tech with greatest accuracy.

Measuring the value of ICT

For organisations that run an annual budget round, the senior managers tasked with reviewing the budget submissions eventually have to consider the ICT budget. Mobility, Big Data, Data storage and security. Data processing capability. Network spending. Help Desk support. Software licenses. System upgrades, projects and integration. Too high or too low. Is it even being spent on the right things?

Typically, the senior management mindset is that ICT spending should relate to modernisation, projects, innovation and embracing new technology systems to help the organisation remain effective and competitive.

The inclination is to underspend on ICT people (the implicit assumption; shouldn’t ICT be the one department where most of the spending is on the technology itself?) and to spend as little as possible to maintain existing systems (the implicit assumption; shouldn’t ICT be mostly about improvement?).

Of course, without skilled and motivated ICT staff, the ICT function won’t be fit for purpose and of course to be effective in their jobs, those ICT staff need to spend at least some of their time skilling up, experimenting with the capabilities of new technology, as well as monitoring the never-ending array of new technologies coming onstream.

Perhaps something can be learned from companies such as Google. They continue to invest heavily in a range of exciting new technologies (and technology company acquisitions), without necessarily knowing the long term value of those investments. Google know that investing too little will turn them into a ‘mature’ company, living off past products and services, while their best staff leave to join more visionary competitors. ICT spending doesn’t support their core competence. It creates and keeps redefining core competence.

For many organisations, when senior management consider non ICT department budget submissions, relatively little budget attention is devoted to challenging why last years staff and non staff budgets should continue. Then if the overall budget is added up and found to be too high, improvement projects become the first thing to be cut.

Perhaps, the ICT Budget questions for senior management should therefore be what staff and non staff spending elsewhere in the organisation can we taper down, as we upscale our ICT investment? And how can we get better value from our people resources by moving them to high value-adding activities?