Force equals mass times enthusiasm

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The enthusiasm of children is a tonic for any office worker. If you’re like me, you get to work in an office environment where once in a blue moon, you pitch in to help on a student fundraising event. It’s then that you are reminded about relationships that run the organisation, whether teacher-pupil or support staff-teacher. It’s all good.

That enthusiasm is a hidden gem that cuts through all political problems, red tape and inertia. I wish we could find a way to value that enthusiasm on the Balance Sheet and make sure it never dips. Just saying.


Family Communication/parenthood

Regardless of how you define success (creating widespread financial security, creating close family relationships, adapting old traditions to modern times etc), some extended families appear to have above-average success with their members. Some have average (with some exceptions both ways) and some have consistently below-average success. A secret to above-average success is arguably; consistent messaging, clear messages and smart messages.

How do you get consistency?

  • As the grandparents/parents/Godparents/caregivers/mentors/uncles and aunts, discuss and agree what you’d like to see (the group norm). From the discussion, good ideas will emerge from all the participants that everyone can benefit from.
  • As a senior group, reinforce the same messages to the receiving person if and when they consult you.
  • Your style and life examples can vary widely, but the substance of the messages needs to stand strong.
  • To get a strong extended family, make sure you have a set of consistent messages for the family group members.
  • If you promise reward or punishment for compliance/non compliance, follow through, so people will take you seriously in future.
  • Using or giving in to emotional blackmail will probably mean people take you less seriously in the future.
  • Sometimes consistency is about persistence and not accepting second best.
  • Also, if the next generation’s apparent norms seem a step backward, that just means there’s more urgent work for the older generations to do and that new approaches are needed, not that we should all accept less as a society.

How do you get clear messages?

  • Don’t send mixed messages (one message will cancel out the other one undermining the credibility of the senders – a bit like the noise from hearing two radio stations at once).
  • Support the ‘what’ message with the ‘why’ and ‘how’.
  • Make sure the receiving person is actually listening.
  • Getting their attention amongst the ocean of other messages bombarding them in their daily life may be a big challenge in itself.
  • Link cause and effect where you can.
  • Separate symptoms of problems from their cause, so people don’t confuse the two things.
  • Emotion has its place (demonstrating love and conviction), but don’t let emotion (what you feel) get in the way of the message (what you say), although what you say should in theory reinforce what you feel.
  • When the receiver plays back a distorted version of your message to you (which can happen for various reasons), take the time to clarify the real message instead. However many times it takes.

Smart messages.

  • Concentrate on the substance of the message.
  • Pick your words carefully.
  • Identify the most important messages you need to send. Concentrate on those – get the big things right.
  • Watch out for messages that backfire, or have huge loopholes in them.
  • If your messages aren’t smart, all you’re doing is storing up trouble for the future and proving to the sender that you have no more insight or knowledge than they do.
  • Although no one is born being a great grandparent/parent/uncle or aunt, borrow good ideas on how to improve from all good sources. This can include; observing nature, listening to other parents’ experiences, drawing from your cultural roots, taking behavioural insights from other situations and adapting them to your own situation.
  • Technology might change daily, but human emotion doesn’t evolve and social relationships remain a fundamental human need.
  • Today’s generation might choose to spend large amounts of time playing computer games, but the opportunity cost is high. Those games don’t equip them for real life in any significant way (coping with love, loss, parenthood, tricky human relationships, foreign travel, buying a house, a demanding career etc), highlighting the need for smart messages from the key people in their life instead.
  • Smart messages might include reminding people that the ready availability of new technology doesn’t replace their need to control their own life, seek wisdom out, take personal responsibility, use their initiative and work on becoming a better person every day of their life.

The generation bridge

Would an adult be perfect if they had:

  • the curiosity of a 10 year old,
  • the enthusiasm and spirit of a 20 year old,
  • the fitness of a 30 year old,
  • the insight of a 40 year old,
  • the bank balance of a 50 year old,
  • the friends and family collected of a 60 year old,
  • the memories of a 70 year old.

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